28 of 33 people found this review helpful
Patient and doesn’t nickel and dime you
We originally booked a two week Italy tour with Ann for April 2020 to celebrate our 30th anniversary. The Covid virus came along so we cancelled that and booked a river cruise for July instead. Guess what? Covid still here and cancelled again. Ann patiently booked us a third time for April of 21 back to the Italy plan. Not once did she change us a change fee or complain about the extra work. Our friends agent charged them a $75 “service fee” each time to change theirs. We will always use Ann as she doesn’t nickel and dime you.
By
Paula
from
Omaha,NE
Traveled to
Italy ~ Europe
I would recommend this agent to my family and friends
Ann Castagna Morin responded:
This has been a very frustrating and disappointing travel season for many people. I am confident that the third time will be the winner for your much awaited celebration.
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29 of 35 people found this review helpful
Tracing family roots in Italy
Ann custom built a two week trip for my son and I tracing our family roots in Italy. It was a great experience filled with history, great food, and even some days at the beach. It was really nice working with someone who understood what it meant to me to show my son where he came from. It is a trip I will never forget!
By
Gino
from
Walpole,MA
Traveled to
Italy ~ Europe
I would recommend this agent to my family and friends
Ann Castagna Morin responded:
Nothing makes me happier than helping people connect with their past in Italy. I am glad that it went so well!
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28 of 36 people found this review helpful
Cancellation of tour due to Covid-19
Although our tour ended up being cancelled because of the pandemic, Ann was with us every step of the way—from our initial inquiry concerning an appropriate tour to the refund of our deposit. She always answered every question and addressed all our concerns in a timely manner. It was a pleasure working with Ann.
By
JB
from
CT
Traveled to
Canada
I would recommend this agent to my family and friends
Ann Castagna Morin responded:
It was a joy working with you and I know what a disappointment the cancellation was for your entire family. Hopefully in the future we can work it so you all can get to the Canadian Rockies.
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27 of 34 people found this review helpful
Ann has gone above and beyond during the COVID-19 crisis in keeping us informed about our cruise, which just canceled. She is the BEST travel agent we have ever worked with and are really upset that she is really taking a huge economic hit. When it is safe to travel we will definitely be using Ann again.
By
Mike
from
Acworth, GA
Traveled to
Europe
I would recommend this agent to my family and friends
Ann Castagna Morin responded:
Thank you for your kind words, you are such a thoughtful client, I appreciate your sentiment!
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27 of 35 people found this review helpful
Our Danube cruise was cancelled this April due to the Covid 19 virus but Ann got us Ann our money back. As soon as there is a vaccine we will book again. She has been a good agent in the past.
By
Stella X
from
Northampton,MA
Traveled to
Danube ~ On the River ~ At Sea
I would recommend this agent to my family and friends
Ann Castagna Morin responded:
I know you were disappointed with the trip being cancelled but once the vaccine comes out we will get you right back on track!
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